Check out our frequently asked questions below. If you can't find what you're looking for please contact us and we will get back to you as soon as possible.
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FAQs
We currently deliver all over the UK. Most of our orders are dispatched using a courier but if you live in the following postcodes then we offer a FREE local delivery service: EH48, EH49, EH54, FK1 & FK2.
View our full Delivery Information.
Yes, free UK shipping is available on all orders over £60. If the value of the item(s) in your basket is over £60 (after any discounts are applied) then this option will automatically appear at checkout. We use a Tracked 48 service for our free shipping option.
View our full Delivery Information.
You can choose between 1st or 2nd class tracked delivery and the price will depend on the weight of the item(s) in your basket.
- 2nd Class Tracked (up to 2kg) - £3.99
- 2nd Class Tracked (2kg+) - £6.99
- 1st Class Tracked (up to 2kg) - £4.99
- 1st Class Tracked (2kg+) - £7.99
The rate for up to 2kg covers all orders containing 1 x 70cl bottle. Generally, orders with 2 or more bottles will be charged at the 2kg+ rate.
Delivery is free for all orders over £60.
View our full Delivery Information.
Yes, we offer Click & Collect for online orders. Please select this option at checkout and we’ll send you an email to confirm when your order is ready to collect. Our Distillery shop is open for collection Tuesday – Friday 11am – 5pm. Please bring proof of purchase and valid photo ID when collecting your order.
View our full Delivery Information.
Yes, we send all orders using a trackable shipping method. When your order is dispatched you will receive an email/SMS with your tracking number. If you have an account with us you can also login into your account to find order history and tracking details.
Unfortunately, we are not able to ship internationally at present, but this is something we are looking into.
Yes, our Distillery shop is open Tuesday – Friday 11am – 5pm.
We are happy to include a gift message with your order. Please add the message you'd like included in the message box at checkout and we'll make sure this is placed in the parcel for you. We also offer Gift Wrapping and Bottle Engraving services.
Yes, we sell gift vouchers in denominations of £10, £25, £50 and £100 which can be redeemed against any bottles of spirits or gifts.
You can also buy a voucher for our Distillery Tour & Tasting experience.
Tickets for our Distillery Tour & Tasting can be bought using Eventbrite.
If you have purchased or received a Distillery Tour & Tasting voucher direct from us then please Contact Us to redeem your voucher and book your experience.
If you have a voucher from a third party site (such as Wowcher, Itison etc) then you can redeem your voucher and book your experience on Eventbrite.
Yes! We offer a separate price for drivers and those not drinking alcohol and you will be served a soft drink at the start of the tour instead of a perfect serve G&T.
View full information on the Distillery Tour & Tasting Experience.
Tickets for the Gin Cruise can be purchased here. Our cruises do sell out quickly so please subscribe to our mailing list and keep an eye on our social media channels to be the first to know when new dates become available.
Tickets for the Gin Train can be purchased here. The Gin Train does sell out quickly so please subscribe to our mailing list and keep an eye on our social media channels to be the first to know when new dates become available.
The best way to contact is by email on contactus@linlithgowdistillery.co.uk. However, we can also be contacted by phone, live chat or by submitting a contact form.
View full Contact Information.